Welcome to Urban Traffic School’s online Driver Improvement Clinic Program for the Commonwealth of Virginia.  Your decision, willingness, and effort to participate in this course give you an opportunity to learn to drive more alertly, efficiently, and safely.  Urban Traffic School has combined years of industry experience as well as professional outside sources to design and implement this driver education program. The aim of this course is to help you become a better, safer driver. We hope you share what you will learn with family and friends.

By participating and successfully completing this 8 hour, Driver Improvement Clinic Program, no points will be assessed for the traffic violation for which you are attending for as long as all your fine/fee obligations have been met with the Virginia Department of Motor Vehicles and or the Court.

Driver Improvement Clinic Program Timer

In this course, each page contains timers as required by the state government to ensure that you spend the same amount of time on this course as you would in a classroom course. You will not be able to move forward in the course until the page timer has stopped. The student must spend a minimum of 8 hours (480 minutes) on the course. We apologize for any inconvenience.

Testing and Grading

At the end of each chapter, you will take a 10–question multiple choice, true/false quiz that reviews important content from that chapter. You must pass each quiz with a score of 80% or higher to move on to the next chapter. You will be provided with feedback on any incorrect responses and have a chance to retake the quiz. The quizzes do not affect your final exam score.

You must also take and pass a 50–question multiple-choice, true/false final exam after completing all course chapters. You must score 80% or higher on the final exam to pass the exam and to receive course completion. Failure to answer correctly 80% of the final exam questions will result in a course failure and the course fee will not be refunded.  Per DMV regulations in the Commonwealth, the final exam must be proctored. This means the student will need to go to one of our testing locations, during their proctoring hours and complete the final exam online at the proctored testing center. 

Completion Requirements

You must complete all 6 chapters of the course, pass the 6 chapter quizzes and pass the final exam in order to receive a Certificate of Completion. Each individual chapter must be completed before moving on to another chapter. Urban Traffic School will issue a Certificate of Completion only if participants meet and complete all the requirements for the course.

Proctored Final Exam

Per regulations established by the Commonwealth, all online traffic school final exams must be proctored. Once you are ready to take the final exam, please make arrangements with one of our proctoring locations listed below to complete the final exam testing:

LADYSMITH Branch Library

7199 Clara Smith Dr
Ruther Glen, VA 22546
Phone:  804-448-0357

HOURS
Mon-Thu: 9am-8pm
Fri: 9am-6pm
Sat: 10am-4pm

PAC N’ MAIL PLUS

110 Coliseum Xing

Hampton, VA 23666

Phone: 757-838-7447

HOURS
Mon-Fri: 8:30am-6:30pm
Sat:  10:00am-4:30pm
Sun: Closed

 Please note: It is the student’s responsibility to verify proctor hours with the proctoring testing site

Testing Procedure at Proctored Site

• The test proctor will verify student carries a valid Driver's License and that it

matches the student’s name on the online exam. If the student does not present a valid and matching Driver’s License, they will not be permitted to take the exam. There are no exceptions to this policy.

• At the testing site, after the student logs into their course, the proctor will enter their password and sign the student into the Final Exam.

• The Student is not permitted to see or have access to the Proctor’s password under any exceptions. Do not ask. There are no exceptions to this policy.

• Student is only allowed access to the online exam at the time of

administration. No photocopies allowed or any other exam assistance is allowed.

• If there is a problem in taking the exam on the computer (ex. computer

malfunctions and student cannot complete the exam), it is the student’s

responsibility to immediately notify the instructor either by phone or email

informing him/her of the problem. If this is not done, the student may not be

able to retake the exam.

Security Questions

When registering for the course, you will be asked to answer several identify verification questions to establish your online profile. Please remember your answers. Prior to accessing chapter quizzes and the final exam, all students will be required to pass the identify verification step in order to access their quizzes/final exam.  

Operation and Conduct Policy

No credit for completion will be given if the course is completed by anyone other than you or if you are assisted by an outside party. When you enroll in the course you are stating under penalty of perjury that you, and not another person, studied the material in its entirety and completed the section quizzes and the final exam. By registering for this course, you understand that it may be a crime to make false statements or to falsify documents submitted to the court.